Shipping Info

Shipping Information

Thank you for shopping with Fetch N' Play—bringing joy to pets everywhere!
Below you’ll find everything you need to know about how your order travels from our warehouse to your doorstep.

⏱️ Order Processing Time

• All orders are processed within 1–3 business days (Mon–Fri, excluding holidays).
• You will receive a confirmation email once your order is received, and another email with tracking details when it ships.

🚚 Shipping Methods & Rates

USA & Europe: Free standard shipping on every order.
Rest of World: Competitive international rates calculated at checkout.
Express options (where available) will also be displayed at checkout for an additional fee.

📅 Estimated Delivery Times

• USA: 5–7 business days from dispatch.
• Europe: 10–15 business days from dispatch.
• International: 10–25 business days, depending on destination and local customs.

🔍 Tracking Your Order

Once shipped, you’ll receive a tracking link via email. Please allow up to 48 hours for the carrier to activate the link. If you haven’t received tracking after 3 business days, contact us and we’ll be happy to assist.

🌐 Customs, Duties & Taxes

International orders may be subject to import duties and taxes (including VAT). These charges are imposed by your country’s customs office and are the customer’s responsibility. We cannot predict these fees; please consult your local customs authority for guidance.

📮 Shipping to P.O. Boxes

We can ship to most P.O. boxes within the USA. For international P.O. boxes, or if your item is oversized, please email us before ordering so we can confirm carrier availability.

🛡️ Lost or Damaged Packages

If your package arrives damaged or seems lost in transit, notify us within 7 days of the last tracking update. We’ll work with the carrier to resolve the issue, and if necessary, send a replacement or issue a refund.

✉️ Need Help?

Email: fetchnplay@hotmail.com
Phone: +1 (810) 882‑1622
Address: 3037 La Mirage Drive, Lauderhill, FL 33319, USA

FETCH N' PLAY LLC • Updated July 18, 2025
🐾 Every shipment means another tail wag—thanks for supporting our small business! 🐾