FAQ
Frequently Asked Questions
Below you’ll find answers to the questions we get asked most about shopping with Fetch N' Play.
🛒 Orders
Q: Can I change or cancel my order?
A: Yes—email us within 12 hours of purchase and we’ll do our best to update or cancel before shipment.
Q: Where can I find my order confirmation?
A: An order‑confirmation email is sent immediately after checkout to the address you provided.
🚚 Shipping & Delivery
Q: How long will delivery take?
A: USA 5–7 business days, Europe 10–15, International 10–25, depending on customs.
Q: Do you provide tracking?
A: Absolutely! A tracking link will be emailed once your order ships. Please allow up to 48 hours for carrier updates.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns or exchanges within 30 days of delivery. Items must be unused and in original packaging.
Q: How do I initiate a return?
A: Email us with your order number and reason for return—we’ll reply with step‑by‑step instructions and a prepaid label if eligible.
🐾 Products & Safety
Q: Are your toys safe for all pets?
A: Yes. All items are made from non‑toxic, pet‑safe materials. Always supervise play and discard toys that become damaged.
Q: How do I choose the right toy size?
A: Check the size chart on each product page. When in doubt, size up to ensure safe chewing and play.
💳 Payments & Discounts
Q: Which payment methods do you accept?
A: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay Installments.
Q: Do you offer promo codes?
A: Yes! Subscribe to our newsletter for exclusive discounts and flash sales.
🌐 International Orders
Q: Will I pay customs fees?
A: Import duties or VAT may apply in your country and are the customer’s responsibility. Contact your local customs office for details.
Q: Can you ship to P.O. boxes overseas?
A: Some carriers can, others can’t. Email us before ordering and we’ll confirm options for your location.
✉️ Need Further Assistance?
We’re here to help! Reach out and we’ll respond within 24 hours on business days.
Email: fetchnplay@hotmail.com
Phone: +1 (810) 882‑1622
Address: 3037 La Mirage Drive, Lauderhill, FL 33319, USA
FETCH N' PLAY LLC • Updated July 18, 2025
🐶 Thank you for shopping with us—happy tails! 🐱