Help Center

Help Center

Welcome to the Fetch N' Play Help Center!
Browse the topics below for quick answers. Still need help? Contact us anytime.

💳 Orders & Payment

Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay Installments.

Can I modify or cancel my order after checkout?
Yes—email us within 12 hours of placing your order and we’ll do our best to update or cancel it before it ships.

🚚 Shipping & Delivery

How long does shipping take?
• USA: 5–7 business days
• Europe: 10–15 business days
• International: 10–25 business days

Where is my tracking number?
You’ll receive a tracking link via email once your order ships. Please allow up to 48 hours for the carrier to update the status.

🔄 Returns & Exchanges

What is your return window?
We accept returns or exchanges within 30 days of delivery. Items must be unused and in original packaging.

How do I start a return?
Email us with your order number and reason for return. We’ll reply with instructions and a prepaid label if applicable.

🐾 Product Care & Safety

Are your toys safe for all pets?
All products are made from non‑toxic, pet‑safe materials. Always supervise play and remove toys if damaged.

How do I clean my pet’s new toy?
Most fabric toys are machine‑washable on a gentle cycle; rubber or silicone items can be hand‑washed with mild soap and water.

🔐 Account & Privacy

Do I need an account to order?
No—guest checkout is available. Creating an account lets you track orders and manage returns more easily.

How is my data protected?
We use SSL encryption and follow industry best practices. See our Privacy Policy for details.

✉️ Still Need Help?

We’re here for you! Reach out using the details below and we’ll respond within 24 hours on business days.

Email: fetchnplay@hotmail.com
Phone: +1 (810) 882‑1622
Address: 3037 La Mirage Drive, Lauderhill, FL 33319, USA

FETCH N' PLAY LLC • Updated July 18, 2025
🐶 Thank you for choosing Fetch N' Play—happy tails ahead! 🐱